With the number of options available for remote VNC software, what are the most important features to look for when shopping for a desktop control device? This is a comparison guide of two current available products, RHUB and Bomgar’s PC anywhere appliance. The greatest benefits that RHUB has over Bomgar appliances and all other remote support products available include knowledge sharing, web collaborative, in-session online training and a reliable, guaranteed connection.
The first thing you will notice when you compare the RHUB TS-300 to the Bomgar B200 is the price difference. The RHUB TS-300 with two concurrent support session included will only cost you just under $2,000. On the other hand, the standard edition of the Bomgar B200 will run you close to $5,900 and the enterprise edition costs almost $8,000. If you want additional concurrent support sessions, each one for the RHUB TS-300 costs less than $1,000. Additional concurrent support sessions for the Bomgar B200 standard edition have a price tag of almost $2,000 and the enterprise edition is close to $3,000.
Up to five people at the same time can take part in a single XP remote desktop session with the RHUB TS-300. The online collaboration session can be easily converted into a fully interactive web based conferencing as needed. The RHUB remote appliance is ideal for training any new members of the support staff.
Through the in-session online training available with the RHUB, a support agent is able to change the online training mode whenever as needed. A good number of the tech support calls that come across stems from the customer unfamiliarity with the product. Through the instant training session done with desktop video conferencing, many of the issues are avoided, which greatly reduces costs. Additionally, customers are even more satisfied and encouraged to buy even more due to a greater appreciation of what your product or service can do for them.
Most companies lock their employees' desktops after installation to prevent software downloads, unauthorized internet connections, etc. Such strong security measures often make it difficult for remote enable. However, RHUB is able to work around this. It is time to take advantage of the RHUB remote support appliance and watch your business grow and flourish.
RHUB is a premier provider of on-premise Web conferencing, remote support and remote access appliances, based on the Company?s TurboMeeting software, that meet the needs of any organization. The Company?s end users total over 8,000 in a variety of market segments including services, manufacturing, and government. RHUB is privately-owned and headquartered in Silicon Valley, California. For more information, visit www.rhubcom.com.
0 comments:
Post a Comment