Top Remote Support Products Compared

With a seemingly endless number of choices for remote support products out there theses days, how does one decided what to get. This article is a comparison of the RHUB remote support appliance to the Bomgar appliance to help you with your purchasing decision. The greatest advantages that RHUB has over Bomgar appliances and all other remote support products available include knowledge sharing, collaborative support, in-session online training and a reliable, guaranteed connection.

The first thing you will notice when you compare the RHUB TS-300 to the Bomgar B200 is the significant price difference. The RHUB TS-300 with two concurrent support session included will only cost you just under $2,000. On the other hand, the standard edition of the Bomgar B200 will run you close to $5,900 and the enterprise edition costs almost $8,000. If you want additional concurrent support sessions, each one for the RHUB TS-300 costs less than $1,000. Additional concurrent support sessions for the Bomgar B200 standard edition have a price tag of almost $2,000 and the enterprise edition is close to $3,000.

Up to five people at the same time can take part in a single VNC remote support session with the RHUB TS-300. The remote support session can be easily converted into a fully interactive web based conferencing. The RHUB remote appliance is ideal for training any new members of the support staff.

Through the in-session online training available with the RHUB, a support agent is able to change the online training mode whenever he or she chooses during a support session. A good portion of the support issues that come across the wires come from the customer's lack of knowledge. Through the instant training session done with desktop video conferencing, many of the issues are avoided, which greatly reduces costs. Additionally, customers are even more satisfied and encouraged to buy even more due to a greater appreciation of what your product or service can do for them.

Most companies lock their employees' desktops after installation to prevent software downloads, unauthorized internet connections, etc. Such strong security measures make it difficult to connect with remote desktop windows. However, RHUB has the solution. It is time to take advantage of the RHUB alternative and watch your business grow and flourish.

RHUB is a premier provider of on-premise Web conferencing, remote support and remote access appliances, based on the Company?s TurboMeeting software, that meet the needs of any organization. The Company?s end users total over 8,000 in a variety of market segments including services, manufacturing, and government. RHUB is privately-owned and headquartered in Silicon Valley, California. For more information, visit www.rhubcom.com.